SMS Compliance & Consent Policy

Program Name

Foragentis Video Service

Program Description

Foragentis provides one-time SMS messages containing helpful video overviews requested during customer service calls.

Consent Process

We obtain explicit verbal consent through this verified process:

1. Agent offers: "I can send a helpful video overview directly to your mobile phone via SMS."
2. Customer voluntarily provides mobile number
3. Agent requests: "Do I have your permission to send the video link?"
4. Customer provides verbal affirmation ("Yes", "Okay", etc.)
5. Agent confirms: "To confirm your permission for this one-time text, please press '1' on your keypad now."
6. System records DTMF confirmation with timestamp
7. Agent sends: "Thank you. Sending the link now."

Message Frequency

One-time service messages only. No recurring messages without additional consent.

How to Opt-Out

Reply STOP to any message to opt-out. No further messages will be sent.

Privacy & Data Security

Phone numbers are used solely for delivering requested service content. Numbers are not shared with third parties or used for marketing purposes. For more details on how we use your data, see our Privacy Policy.

Help & Support

For questions about this SMS program, email us at contact@foragentis.com.

Compliance & Audit

- All DTMF confirmations logged with timestamps
- 36-month retention of consent records
- Regular compliance audits
- CTIA and carrier policy compliance

Sample Message: "Hi [Name], here is the video link you requested from Foragentis: [LINK]. We won't send you any other messages. Reply STOP to opt out."